MANAGING working with the public

MANAGING working with the public

Bibliographic Details
Format:	Book
Published:	London : Kogan Page , 1999
Subjects:	Customer relations management Public administration

Similar Items

Managing public services:competition and decentralization
by: COMMON
Published: (1993)

Public management : old and new
by: LYNN
Published: (2006)

PUBLIC services management
Published: (1999)

The new effective public manager
by: COHEN
Published: (1995)

Understanding and managing public organizations
by: RAINEY
Published: (2003)

The effective public manager : Achieving Success in Government Organizations
by: Cohen 1953-
Published: (2013)

PUBLIC sector management:vol.1-2
Published: (1995)

Public administration and public affairs
by: HENRY
Published: (1989)

Public administration and public affairs
by: HENRY
Published: (2001)

The 21st Century Public Manager: Challenges, People, and Strategies
by: Zeger Van Der Wal

Public administration

Strategy in the public sector : a guide to change effective change management
by: JOYCE
Published: (2000)

PUBLIC sector menagement
Published: (1995)

Theories of Public Organization
by: DENHARDT
Published: (2004)

PUBLIC relations : the Malaysian experience
Published: (1986)

The Future of Excellence in Public Relation and Communication Management : challenges for the next generation
Published: (2007)

Public administration:on action orientation
by: DENHARDT
Published: (1995)

Manage your reputation : how to plan public relations to build & protect the organization's most powerful asset
by: HAYWOOD

Smart questions for successful managers : a new technique for effective communication
by: LEEDS
Published: (1989)

Public relations : strategies and tactics
by: WILCOX
Published: (1995)

Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)

Essentials of CRM : a guide to customer relationship management
by: BERGERON
Published: (2002)

The IEBM handbook of human resource management
Published: (1999)

Transforming government and public services : realising benefits through project portfolio management
by: JENNER
Published: (2010)

Public relations techniques
by: JEFKINS
Published: (1995)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Public relations : critical debates and comtemporary practice
Published: (2006)

Public relations : a practical guide to the basic
by: HENSLOWE
Published: (2003)

Public administration:a comparative perspective
by: HEADY
Published: (1991)

Public relations theory 2
Published: (2006)

Public Administration and Developement [Vol 19, Num 1 - 3,2008]
Published: (1999)

Public Administration and Developement [Vol 16, Num 1 - 3,1996]
Published: (1996)

Public Administration and Developement [Vol 18, Num 1 - 3,1998]
Published: (1998)

Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)

ETHICS in public management
Published: (2005)

Public Administration And Development : The International Journal Of Management Research And Practice-Vol.29, Num.1-3 [Feb-August 2009]
Published: (2009)

Strategic planning for public and nonprofit organizations
by: BRYSON
Published: (1995)

Managing core public services
by: MCKEVITT
Published: (1999)

Public sector
by: GLOBALISATION and the ASEAN
Published: (1995)

The art of the state : culture,rhetoric,and public management
by: HOOD
Published: (1998)