APA (7th ed.) Citation

GREENBERG. (2001). CRM at the speed of light: Capturing and keeping customers in internet real time. Berkeley Mc Graw Hill 2001.

Chicago Style (17th ed.) Citation

GREENBERG. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. Berkeley: Berkeley Mc Graw Hill 2001, 2001.

MLA (8th ed.) Citation

GREENBERG. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. Berkeley Mc Graw Hill 2001, 2001.