CRM at the speed of light : capturing and keeping customers in internet real time

Bibliographic Details
Main Author:	GREENBERG
Format:	Book
Published:	Berkeley : Mc Graw Hill , 2001
Subjects:	Customer relations > Management Electronic commerce

MARC


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245	1	0	\|a CRM at the speed of light : \|b capturing and keeping customers in internet real time \|c Paul Greenberg
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300			\|a viii,360p. ; \|c 23cm.
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