Winning at service : lesson from service leaders

Bibliographic Details
Main Author:	SCHMIDT
Format:	Book
Published:	Chichester : Wiley , 2003
Subjects:	Customer services case studies

MARC


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100	1	0	\|a SCHMIDT \|h Waldemar
245	1	0	\|a Winning at service : \|b lesson from service leaders \|c Waldemar Schmidt, Gordon Adler, Els Van Weering
260	0	0	\|a Chichester : \|b Wiley , \|c 2003
300			\|a xv,184p. : \|b ill. ; \|c 24cm.
650	0	0	\|a Customer services case studies
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