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| LEADER |
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| 001 |
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| 005 |
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030903s2002 |
| 020 |
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|a 1578512441
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| 090 |
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|a 658.812
|b MCK
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| 100 |
1 |
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|a MCKENNA
|h Regis
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| 245 |
1 |
0 |
|a Total access :
|b giving customers what they want in an anytime, anywhere world
|c Regis McKenna
|
| 260 |
0 |
0 |
|a Boston :
|b Harvard Business School Press ,
|c 2002
|
| 300 |
|
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|a xv,252p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Customer Relations
|
| 650 |
0 |
0 |
|a Customer Satisfaction
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| 650 |
0 |
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|a Customer Services
|
| 999 |
|
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|a B000008405
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|