APA (7th ed.) Citation

(2003). Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia. Universiti Putra Malaysia.

Chicago Style (17th ed.) Citation

Influence of Ethnic Groups on Service Quality and Customer Satisfaction- the Case of Inland Revenue Board Malaysia. Serdang: Universiti Putra Malaysia, 2003.

MLA (9th ed.) Citation

Influence of Ethnic Groups on Service Quality and Customer Satisfaction- the Case of Inland Revenue Board Malaysia. Universiti Putra Malaysia, 2003.

Warning: These citations may not always be 100% accurate.