Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia
| Format: | Book |
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| Published: |
Serdang :
Universiti Putra Malaysia ,
2003
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| Subjects: |
| Item Description: | Thesis (Master of Business Administration)-Universiti Putra Malaysia, 2003 |
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| Physical Description: | xiv, 126p. ; 30cm. |