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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000016372 |
| 005 |
20031114.0 |
| 008 |
030918s2003 |
| 090 |
0 |
0 |
|a D658.81221
|b ROZ
|
| 100 |
1 |
0 |
|
| 245 |
1 |
0 |
|a Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia
|c Rozina binti Shaik Osman Merican
|
| 260 |
0 |
0 |
|a Serdang :
|b Universiti Putra Malaysia ,
|c 2003
|
| 300 |
|
|
|a xiv, 126p. ;
|c 30cm.
|
| 500 |
0 |
0 |
|a Thesis (Master of Business Administration)-Universiti Putra Malaysia, 2003
|
| 650 |
0 |
0 |
|a Consumer satisfaction- Case Studies- Dissertations, Academic
|
| 650 |
0 |
0 |
|a Customer services- Management- Case Studies- Dissertations, Academic
|
| 650 |
0 |
0 |
|a Customer services- Quality control- Case Studies- Dissertations, Academic
|
| 650 |
0 |
0 |
|a Universiti Putra Malaysia- Dissertations
|
| 999 |
|
|
|a D000004607
|b THESIS AND DISSERTATIONS
|c REFERENCE
|e Default branch
|