Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia (Serdang : Universiti Putra Malaysia, 2003)
Thesis (Master of Business Administration)-Universiti Putra Malaysia, 2003
Keywords: Consumer satisfaction- Case Studies- Dissertations, Academic; Customer services- Management- Case Studies- Dissertations, Academic; Customer services- Quality control- Case Studies- Dissertations, Academic; Universiti Putra Malaysia- Dissertations