Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia

Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia

Bibliographic Details
Format:	Book
Published:	Serdang : Universiti Putra Malaysia , 2003
Subjects:	Consumer satisfaction- Case Studies- Dissertations, Academic Customer services- Management- Case Studies- Dissertations, Academic Customer services- Quality control- Case Studies- Dissertations, Academic Universiti Putra Malaysia- Dissertations

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