Persepsi mengenai pengurusan kualiti menyeluruh (TQM) dan keberkesanan pelaksanaan : satu kajian kes di Kementerian Dalam Negeri (KDN) - MAT PAUZI Awang (Kuala Lumpur : Universiti Malaya, 2001)
Thesis(Sarjana Pentadbiran Awam)-Universiti Malaya, 2001-2002
Keywords: Public administration- Management- Case studies- Dissertations, Academic; Total quality management- Case studies- Dissertation, Academic; Total quality management in government- Case studies- Dissertation, Academic; Universiti Malaya- Dissertations