APA (7th ed.) Citation

KEEN. (2000). The eProcess edge: Creating customer value and business wealth in the internet era. McGraw Hill.

Chicago Style (17th ed.) Citation

KEEN. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Berkeley: McGraw Hill, 2000.

MLA (9th ed.) Citation

KEEN. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. McGraw Hill, 2000.