APA (7th ed.) Citation

LAKE. (2002). The customer service workbook. Kogan Page.

Chicago Style (17th ed.) Citation

LAKE. The Customer Service Workbook. London: Kogan Page, 2002.

MLA (9th ed.) Citation

LAKE. The Customer Service Workbook. Kogan Page, 2002.

Warning: These citations may not always be 100% accurate.