The customer service workbook
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page ,
2002
|
| Subjects: |
MARC
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| 005 | 20040422.0 | ||
| 008 | 040422s2002 | ||
| 020 | 0 | 0 | |a 0749437898 |
| 090 | 0 | 0 | |a 658.812 |b LAK |
| 100 | 1 | 0 | |a LAKE |h Neville |
| 245 | 1 | 4 | |a The customer service workbook |c Neville Lake & Kristin Hickey |
| 260 | 0 | 0 | |a London : |b Kogan Page , |c 2002 |
| 300 | |a x,223p. : |b ill. ; |c 23cm + 1 computer optical disc (4 3/4 in). | ||
| 650 | 0 | 0 | |a Customer services |
| 999 | |a B000008080 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||