Customer experience management : a revolutionary approach to connecting with your customers
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New Jersey :
Wiley ,
2003
|
| Subjects: |
MARC
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| 100 | 1 | 0 | |a SCHMITT |h Bernd |
| 245 | 1 | 0 | |a Customer experience management : |b a revolutionary approach to connecting with your customers |c Bernd H. Schmitt |
| 260 | 0 | 0 | |a New Jersey : |b Wiley , |c 2003 |
| 300 | |a xiv,242p. ; |c 24cm. | ||
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Relationship marketing |
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