Bowling & Hoffman. (2003). BRINGING peace into the room: Now the personal qualities of the mediator impact the process of conflict resolution. Jossey-Bass.
Chicago Style (17th ed.) CitationBowling and Hoffman. BRINGING Peace into the Room: Now the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. San Francisco: Jossey-Bass, 2003.
MLA (9th ed.) CitationBowling and Hoffman. BRINGING Peace into the Room: Now the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. Jossey-Bass, 2003.
Warning: These citations may not always be 100% accurate.