Customer service : a practical approach
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Upper Saddle River,NJ :
Prentice Hall ,
2003
|
| Subjects: |
| Physical Description: | xii,164p. ; 26cm. |
|---|---|
| Bibliography: | Today's customer service providers and managers are more important than ever to a company's bottom line. Customer Service: A Practical Approach was created to meet the growing need for qualified customer service professionals. This practical text-workbook focuses on the skills and strategies needed to build and maintain customer service excellence. |
| ISBN: | 0130978531 |