Customer service : a practical approach

Customer service : a practical approach

Show all versions (2)

Bibliographic Details
Main Author:	HARRIS
Format:	Book
Published:	Upper Saddle River,NJ : Prentice Hall , 2003
Subjects:	Customer services

Similar Items

Customer Service : apractical approach
by: HARRIS
Published: (2007)

The customer service workbook
by: LAKE
Published: (2002)

The world of customer service
by: ODGERS
Published: (2004)

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

Managing quality customer service
by: MARTIN

Quality customer service for front line staff
by: MARTIN
Published: (1994)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

The customer service activity book : 50 activities for inspiring exceptional service
by: DOANE
Published: (2005)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)

Customer mania! : it's never to late to build a customer focused company
by: BLANCHARD
Published: (2004)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Integrity service : treat your customers right, watch your business grow
by: WILLINGHAM
Published: (2005)

Branded customer service : the new competitive edge
by: Barlow
Published: (2004)

Are your customer being served? : how to boost profit by delivering exceptional customer sevice
by: ROWSON
Published: (2007)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Positively outrageous service : how to delight and astound your customers and win them for life
by: GROSS
Published: (2004)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by: INGHILLERI
Published: (2010)

KEEPING customers
Published: (1993)

Applying sun Tzu's art of war in customer service
by: KHOO Kheng-Hor
Published: (2002)

SERVICES Management
Published: (1998)

Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)

The eight suns of Asian service : practising outstanding customer service in Asia
by: FREEMANTLE
Published: (2003)

Total quality service : a simplified approach to using Baldridge Award Criteria
by: KESSLER
Published: (1996)

BE our guest : perfecting the art of customer service
Published: (2001)

Total quality service : principles,practices and implementation
by: STAMATIS
Published: (1996)

On great service : a framework for action
by: BERRY
Published: (1995)

Why service stinks...and exactly whay to do about it!
by: GROSS
Published: (2004)

Building customer : based project organization
by: PINTO
Published: (2001)

Service leadership : the quest for competitive advantage
by: GRONFELDT
Published: (2006)

Delivering quality service : balancing customer perceptions and expectations
by: ZEITHAML
Published: (1990)

Just say yes! : extreme customer service....How to give it! How to get it!
by: NULMAN
Published: (2000)

Winning at service : lesson from service leaders
by: SCHMIDT
Published: (2003)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

Keeping the edge : giving customes the service they demand
by: SCHAAF
Published: (1995)