APA (7th ed.) Citation

SAVILLE. (2002). Managing effectively: Customer service,continuous improvement,innovation and change. Prentice Hall.

Chicago Style (17th ed.) Citation

SAVILLE. Managing Effectively: Customer Service,continuous Improvement,innovation and Change. Australia: Prentice Hall, 2002.

MLA (9th ed.) Citation

SAVILLE. Managing Effectively: Customer Service,continuous Improvement,innovation and Change. Prentice Hall, 2002.

Warning: These citations may not always be 100% accurate.