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| LEADER |
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| 001 |
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| 005 |
20041022.0 |
| 008 |
041022s2002 |
| 020 |
0 |
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|a 1740094646
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| 090 |
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|a 658
|b SAV
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| 100 |
1 |
0 |
|a SAVILLE
|h James
|
| 245 |
1 |
0 |
|a Managing effectively :
|b customer service,continuous improvement,innovation and change
|c James Saville,Howard Reid
|
| 260 |
0 |
0 |
|a Australia :
|b Prentice Hall ,
|c 2002
|
| 300 |
|
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|a x,293p. :
|b ill. ;
|c 2002.
|
| 650 |
0 |
0 |
|a Customer relations
|x Management
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| 650 |
0 |
0 |
|a Organizational change
|x management
|
| 650 |
0 |
0 |
|a Organizational effectiveness
|x Management
|
| 999 |
|
|
|a B000008992
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|