APA (7th ed.) Citation

BLANCHARD & Ballard. (2004). Customer mania!: It's never to late to build a customer focused company. Free Press.

Chicago Style (17th ed.) Citation

BLANCHARD and Ballard. Customer Mania!: It's Never to Late to Build a Customer Focused Company. New York: Free Press, 2004.

MLA (9th ed.) Citation

BLANCHARD and Ballard. Customer Mania!: It's Never to Late to Build a Customer Focused Company. Free Press, 2004.