Customer mania! : it's never to late to build a customer focused company

Customer mania! : it's never to late to build a customer focused company

Bibliographic Details
Main Author:	BLANCHARD
Other Authors:	Ballard
Format:	Book
Published:	New York : Free Press , 2004
Subjects:	Customer services > Management

Similar Items

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

Building customer : based project organization
by: PINTO
Published: (2001)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

Managing quality customer service
by: MARTIN

Customer service : a practical approach
by: HARRIS
Published: (2003)

Customer Service : apractical approach
by: HARRIS
Published: (2007)

The world of customer service
by: ODGERS
Published: (2004)

The customer service workbook
by: LAKE
Published: (2002)

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Are your customer being served? : how to boost profit by delivering exceptional customer sevice
by: ROWSON
Published: (2007)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

KEEPING customers
Published: (1993)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

The customer service activity book : 50 activities for inspiring exceptional service
by: DOANE
Published: (2005)

Beyond the familiar : long-term growth through customer focus and innovation
by: BARWISE
Published: (2011)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by: INGHILLERI
Published: (2010)

BE our guest : perfecting the art of customer service
Published: (2001)

Exceeding customer expectation : what enterprise,Amerixa's #1 car rental company,can teach you about creating lifetime customers
by: KAZANJIAN
Published: (2007)

Emotional value : creating strong bonds with your customers
by: BARLOW
Published: (2000)

What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
by: GAL
Published: (2008)

Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)

Branded customer service : the new competitive edge
by: Barlow
Published: (2004)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Customer once, client forever : 12 tools for building lifetime business relationships
by: BUCKINGHAM
Published: (2001)

Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)

Chief customer officer 2.0 : how to build your customer-driven growth engine
by: BLISS
Published: (2015)

Just say yes! : extreme customer service....How to give it! How to get it!
by: NULMAN
Published: (2000)

Integrity service : treat your customers right, watch your business grow
by: WILLINGHAM
Published: (2005)

Positively outrageous service : how to delight and astound your customers and win them for life
by: GROSS
Published: (2004)

Keeping the edge : giving customes the service they demand
by: SCHAAF
Published: (1995)

The customer differential : the complete guide to implementing customer relationship management
by: NYKAMP
Published: (2001)

Best practices : building your business with customer focussed solutions
by: HIEBELER
Published: (1998)