Why service stinks...and exactly whay to do about it!
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Chicago :
Dearborn Trade Pubs. ,
2004
|
| Subjects: |
MARC
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| 005 | 20050228.0 | ||
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| 090 | 0 | 0 | |a 658.812 |b GRO |
| 100 | 1 | 0 | |a GROSS |h T.Scott |
| 245 | 1 | 0 | |a Why service stinks...and exactly whay to do about it! |c T.Scott Gross |
| 260 | 0 | 0 | |a Chicago : |b Dearborn Trade Pubs. , |c 2004 |
| 300 | |a ix,229p. : |b ill. ; |c 23cm. | ||
| 650 | 0 | 0 | |a Customers services |
| 999 | |a B000009556 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||