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| LEADER |
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| 001 |
0000019440 |
| 005 |
20050328.0 |
| 008 |
050328s2004 |
| 020 |
0 |
0 |
|a 0072231734
|
| 090 |
0 |
0 |
|a 658.8120
|b GRE
|
| 100 |
1 |
0 |
|a GREENBERG
|h Paul
|
| 245 |
1 |
0 |
|a CRM at the speed of light :
|b essential customer strategies for the 21st century
|c Paul Greenberg
|
| 250 |
0 |
0 |
|a 3rd. ed.
|
| 260 |
0 |
0 |
|a New York :
|b Mc-Graw Hill ,
|c 2004
|
| 300 |
|
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|a xviii,670p. :
|b ill. ;
|c 24cm.
|
| 650 |
0 |
0 |
|a Customer relations management
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| 650 |
0 |
0 |
|a Electronic commerce
|
| 999 |
|
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|a B000009594
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|