APA (7th ed.) Citation

ODGERS. (2004). The world of customer service. Thomson South-Western.

Chicago Style (17th ed.) Citation

ODGERS. The World of Customer Service. Ohio: Thomson South-Western, 2004.

MLA (9th ed.) Citation

ODGERS. The World of Customer Service. Thomson South-Western, 2004.

Warning: These citations may not always be 100% accurate.