Solving tough problems : an open way of talking listening and creating new realities - KAHANE (San Francisco : Berrett-Koehler Pubs., 2004)
Solving Tough Problems offers a new approach to addressing peacefully our most complex and conflictual challenges - at home, at work, and in the larger world.Kahane reflects candidly and insightfully on his rich experience working with corporations, governments, and civil society organizations around the world.A fresh and valuable contribution from a pioneering practitioner.'
Keywords: Communication; Conflict management; Problem solving