The paradox of excellence : how great performance can kill your business

The paradox of excellence : how great performance can kill your business

Bibliographic Details
Main Author:	MOSBY
Other Authors:	Weissman
Format:	Book
Published:	San Francisco : Jossey , 2005
Subjects:	Customer relations Management Success in business

Similar Items

Answering the ultimate question : how Net Promoter can transform your business
by: OWEN
Published: (2009)

You can't lead with your feet on the desk : building relationships, breaking doen barriers, and delivering profits
by: FULLER
Published: (2011)

How to get to the top : business lessons learned at the dinner table
by: FOX
Published: (2007)

Patterns of excellence : the new principles of corporate success
by: SAMSON
Published: (1999)

How to click with everyone every time
by: RICH
Published: (2004)

Global paradox : the bigger the world economy,the more powerful its smallest players
by: NAISBITT
Published: (1994)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

Inner excellence : achieve extraordinary business success through mental toughness
by: MURPHY
Published: (2010)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Driving excellence : transform your organization's culture --and achieve revolutionary results
by: MARK
Published: (2011)

Beyond world class : building character, relationships and profits
by: ROSS
Published: (2002)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Oversubscribed : : how to get people lining up to do business with you /
by: Priestley

Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

The innovator's dilemma : when new technologies cause great firms to fail
by: Christensen
Published: (2013)

Paradox-the next strategic dimension : using conflict to re-energize your business
by: MCKENZIE
Published: (1996)

Chief customer officer 2.0 : how to build your customer-driven growth engine
by: BLISS
Published: (2015)

Essentials of CRM : a guide to customer relationship management
by: BERGERON
Published: (2002)

Beyond the familiar : long-term growth through customer focus and innovation
by: BARWISE
Published: (2011)

The winner's attitude : change how you deal with difficult people and get the best out of any situation
by: GEE
Published: (2006)

Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

The future of competition : co-creating unique value with customer
by: PRAHALAD
Published: (2004)

Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)

Why customers come back : how to create lasting customer loyalty
by: LAWFER
Published: (2004)

Reorganize for resilience : putting customers at the center of your business
by: GULATI
Published: (2009)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
by: GAL
Published: (2008)

The ultimate question : driving good profits and true growth
by: REICHHELD
Published: (2006)

The inside advantage : the strategy that unlocks the hidden growth in your business
by: BLOOM
Published: (2008)

The customer rules : the 14 indispensable, irrefutable qualities of the greatest service companies in the world
by: BEEMER
Published: (2009)

The seven deadly skills of competing
by: ESSINGER
Published: (1999)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

Increasing customer loyalty : Review
by: HARVARD Business Review
Published: (2011)

Change management excellence : putting NLP to work
by: ROBERTS
Published: (2006)

The Strategy Paradox : why committing to success leads to failure(and what to do about it)
by: RAYNOR
Published: (2007)

Corporate excellence in the year 2000
by: TAYLOR
Published: (1996)