The relationship between service quality with customer satisfaction and academic achievement in private institutions of higher learning

The relationship between service quality with customer satisfaction and academic achievement in private institutions of higher learning

Bibliographic Details
Main Author:	SHAHMI bin Mohtar
Format:	Thesis Book
Published:	Australia : University of South Autralia , 2005
Subjects:	University of South Australia > Dissertations Consumer satisfaction > Malaysia Sonsumer satisfaction > Service quality > Malaysia

Similar Items

SEEKING customers
Published: (1993)

KEEPING customers
Published: (1993)

The customer delight principle : exceeding customer's expectation for bottom-line success
by: KEINIGHAM
Published: (2001)

Satisfaction:how every great company listens to the voice of the customer
by: DENOVE
Published: (2006)

A study od adult customer satisfaction at outpatient department hospital Kangar,Perlis
by: ABD SHUKOR bin Abd.Hamid
Published: (1994)

Managing customer value : creating quality and service that customers can see
by: GALE
Published: (1994)

Human sigma : Managing the employee-customer encounter
by: FLEMING
Published: (2007)

Customer once, client forever : 12 tools for building lifetime business relationships
by: BUCKINGHAM
Published: (2001)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)

Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual : satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor
by: LIM An Tong
Published: (1998)

A comparative study on job satisfaction between part-time and full-time worker in retail industry in the United Kingdom
by: MOHD Shahrim Hussin

Job satisfaction among assistant accountants in accountant general's department,Malaysia
by: OON Kee Keang
Published: (2005)

Full price : competing the value in the new economy
by: WINNINGER
Published: (2000)

Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur
by: ALEXANDER Anak Wong
Published: (2004)

Leardership and the customer revolution
by: HEIL
Published: (1994)

Answering the ultimate question : how Net Promoter can transform your business
by: OWEN
Published: (2009)

The experience : the 5 principles of Disney service and relationship excellence
by: Loeffler
Published: (2015)

Extraordinary guarantees : a new way to built quality throughout your company and ensure satisfaction for your customes
by: HART
Published: (1993)

How to be happier in the job you sometimes can't stand
by: WEST
Published: (1998)

Tabiat ke 8 : daripada keberkesanan kepada keagungan
by: COVEY

Legal and institutional aspects of foreign fishing in the exclusive economic zone of Malaysia
by: TAN Geik Hong
Published: (1993)

Kepuasan kerja dan tahap motivasi pakar perubatan kesihatan awam kementerian kesihatan Malaysia
by: ANIZA Ismail
Published: (2005)

Happy performing managers : the impact of affective wellbeing and intrinsic job satisfaction in the workplace
by: HOSIE
Published: (2006)

The relationship between organizational cultural, stress and job satisfaction among MACC's intelligence officers
by: MOHD Azwan Ramli
Published: (2014)

Happy at work : ten steps to ultimate job satisfaction
by: ROWAN
Published: (2008)

The marking enterprise : business success and soceital embedding
by: THOENIG
Published: (2007)

The relationship between leadership styles and job satisfaction and organizational commitment among Malaysian Public service Managers
by: SAPINAH bt Yusoff
Published: (2006)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

30 days to a happy employee : how a simple program of acknowledgment can built trust and loyalty at work
by: GANDY
Published: (2001)

Imbangkan kerja dan kehidupan anda
Published: (2008)

Here today, here tomorrow : transforming your workforce from high-turnover to high-retention
by: SMITH
Published: (2001)

You can't be good unless you love it : happy Mondays putting the pleasure back into work
by: REEVES
Published: (2001)

Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia
Published: (2003)

BUSINESS and investment environment in South Pacific (Fiji, Papua New Guinea, Solomon Islands, Tonga, Vanuatu)
Published: (1987)

The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius
by: VITALE
Published: (2007)

Dealing with customer complaints
by: WILLIAMS
Published: (1996)

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

Hartanah sebagai asas cukai di Malaysia
by: NOOR Lida Bahar
Published: (1983)

Kumpulan Wang Simpanan Pekerja : suatu kajian peranannya dari sudut penyediaan jaminan ekonomi kepada pencarum-pencarum
by: A.RAHMAN b. Idris
Published: (1974)