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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000021413 |
| 005 |
20060904.0 |
| 008 |
060714s2006 |
| 020 |
0 |
0 |
|a 1591841097
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| 090 |
0 |
0 |
|a 658.8343
|b DEN
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| 100 |
1 |
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|a DENOVE
|h Chris
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| 245 |
1 |
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|a Satisfaction:how every great company listens to the voice of the customer
|c Chris Denove,James D. Power IV
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| 260 |
0 |
0 |
|a New York :
|b Portfolio ,
|c 2006
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| 300 |
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|a xxi,226p. :
|b ill ;
|c 24cm.
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| 504 |
0 |
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|a Being successful always means listening to the customers and understanding their needs. D.J. Power and Associates provides us the opportunity to benefit from its experience in methods and techniques of analyzing and identifying customers' expectations.
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
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|a Marketing research
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| 999 |
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|a B000010922
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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