Thinking for a living : how to get performance and results from knowledge workers - DAVENPORT (Boston : Harvard Business School Press, 2005)
In thinking for a living, Devonport contends that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy-and thus require unconventional management techniques if they are to be more productive. Based on extensive research involving more than one hundred companies and six hundred knowledge workers. Thingking for a living provides rich insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel.Davenport identifies four major categories of knowledge workers-transaction,intregration,expert, and collaborative-and present a unique framework for matching each category with management strategies that yield the greatest performance.
Keywords: Intellectual capital; Knowledge management; Knowledge workers