APA (7th ed.) Citation

CAVA. (2004). Dealing with difficult people: How to deal with nasty customers,demanding bosses and annoying co-workers. Firefly Books.

Chicago Style (17th ed.) Citation

CAVA. Dealing with Difficult People: How to Deal with Nasty Customers,demanding Bosses and Annoying Co-workers. United States: Firefly Books, 2004.

MLA (9th ed.) Citation

CAVA. Dealing with Difficult People: How to Deal with Nasty Customers,demanding Bosses and Annoying Co-workers. Firefly Books, 2004.