Digital government : technology and public sector performance - WEST (New Jersey : Princeton University Press, 2005)
Using multiple methods (case studies, content analysis of over 17,000 government websites, public and bureaucrat opinion survey data, an email responsivences test, budget data, and aggregate analysis), the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, West looks at how much change has taken place in the public sector, what determine the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector. Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policymakers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economics forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology.
Keywords: Adminstrative agencies -- United States -- Data processing -- Evaluation; Democracy; Internet in public administration -- United States; Political participation -- United States -- Computer network resources