Improving service quality in the global economy : achieving high performance in public and private sectors

Improving service quality in the global economy : achieving high performance in public and private sectors

Bibliographic Details
Main Author:	MILAKOVICH
Format:	Book
Published:	Boca Raton, Florida : Auerbach Publications , 2006
Edition:	2nd. ed.
Subjects:	Industrial management Quality control Service industries > Management

Similar Items

Improving service quality : achieving high performance in the public and public sectors
by: MILAKOVICH
Published: (1995)

SERVICE quality : multidisciplinary and multinational perspectives
Published: (1991)

Total quality service : how organizations use it to create a competitive advantage
by: BROWN
Published: (1992)

Delivering quality service : balancing customer perceptions and expectations
by: ZEITHAML
Published: (1990)

Managing quality in the service sector
by: ASHER
Published: (1996)

Relationship between service quality and customer satisfaction : A case study at national productivity corporation (NPC)
by: MAZRINA Binti Mohamed Ibramsah
Published: (2005)

Quality at work in research and development
by: KIDD
Published: (1992)

Total quality service : principles,practices and implementation
by: STAMATIS
Published: (1996)

Total quality service : a simplified approach to using Baldridge Award Criteria
by: KESSLER
Published: (1996)

Service is front stage : positioning services for value advantage
by: TEBOUL
Published: (2006)

The quality solution
by: BLAKEMORE
Published: (1989)

Basic quality improvement
by: GARRITY
Published: (1993)

Fit sigma : a lean approach to building sustainable quality beyond Six Sigma
by: BASU
Published: (2011)

Managing Service Quality : An International Journal -Vol.21, Num.4-5 2011
Published: (1991)

Managing Service Quality : An International Journal -Vol.21, Num.2-3 2011
Published: (1991)

Service success ! lesson from a leader on how to turn around a service business
by: KAPLAN
Published: (1994)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

On great service : a framework for action
by: BERRY
Published: (1995)

Total quality and organization development
by: LINDSAY
Published: (1997)

Total quality management handbook
by: HRADESKY
Published: (1995)

Quality
by: SUMMERS
Published: (1997)

QUALITY & productivity : creating a difference in modern industry and corporations
Published: (1995)

The Toyota way to continuous improvement : linking strategy with operational excellence to achieve superior performance
by: LIKER
Published: (2011)

Managing quality
by: BELL
Published: (1994)

COMMAND performance : the art of delivering quality service
Published: (1994)

Making quality happen : Six step to total quality management
by: FOX
Published: (1993)

Managing quality dynamics
by: TEBOUL
Published: (1991)

Gemba kaizen : a commonsense,low-cost approach to management
by: IMAI
Published: (1997)

Achieving quality through continual improvement
by: BURRILL
Published: (1998)

Look forward beyond lean and six sigma : a self-perpetuating enterprise improvement method
by: DIRGO
Published: (2006)

Statistical methods for quality : with applications to engineering and management
by: MILLER
Published: (1995)

Managing quality : an integrative approach
by: FOSTER
Published: (2003)

Strategic six sigma : best practices from the executive suite
by: SMITH
Published: (2002)

Introduction to quality control,assurance and management
by: HUTCHINS
Published: (1991)

MALAYSIA Jawatankuasa teknikal pengukuran produktiviti panduan teknikal program pengukuran produktiviti perkhidmatan awam.
Published: (1986)

Reward and recognition systems in the public service
Published: (1993)

Best practices : building your business with customer focussed solutions
by: HIEBELER
Published: (1998)

Total quality control for management
by: NEMOTO
Published: (1987)

ISO 9000 : handbook of quality standards and compliance.
Published: (1992)

Quality planning and analysis : from product development through use
by: JURAN,J.M
Published: (1993)