The winner's attitude : change how you deal with difficult people and get the best out of any situation - GEE; Gee (New York : McGraw-Hill, 2006)
Never again will you be overwhelmed by angry customers, bad managers, and stresses that undermine your confidence. Instead of reaching with agers or fear, you'll greet challenges with the calm focus of a born winner. Using the powerful Switch methods and tools in this book you'll channel stress and make it work for you, spontaneously tailor a winning approach to every person or situation, connct with managers, coworkers, and customers like never before and take leap from adequate to outstanding in everything you do.
Keywords: Customer relations; Customer services; Interpersonal relations