The winner's attitude : change how you deal with difficult people and get the best out of any situation

The winner's attitude : change how you deal with difficult people and get the best out of any situation

Bibliographic Details
Main Author:	GEE
Other Authors:	Gee
Format:	Book
Published:	New York : McGraw-Hill , 2006
Subjects:	Customer relations Customer services Interpersonal relations

Similar Items

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

The seven deadly skills of competing
by: ESSINGER
Published: (1999)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
by: Mitchell
Published: (2014)

Pengurusan khidmat pelanggan : petua & teknik
by: RAHMAT Ismail
Published: (2002)

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Dealing with difficult people : 24 lessons for bringing out the best in everyone
by: BRINKMAN
Published: (2003)

Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)

What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
by: GAL
Published: (2008)

COMMAND performance : the art of delivering quality service
Published: (1994)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

Reorganize for resilience : putting customers at the center of your business
by: GULATI
Published: (2009)

It's all about service : how to lead your people to care for your customers
by: PELLETIER
Published: (2005)

Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)

Why customers come back : how to create lasting customer loyalty
by: LAWFER
Published: (2004)

The customer rules : the 14 indispensable, irrefutable qualities of the greatest service companies in the world
by: BEEMER
Published: (2009)

Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)

Increasing customer loyalty : Review
by: HARVARD Business Review
Published: (2011)

How to click with everyone every time
by: RICH
Published: (2004)

The experience : the 5 principles of Disney service and relationship excellence
by: Loeffler
Published: (2015)

Relationship dynamics : theory and analysis
by: MUSGRAVE
Published: (1996)

Oversubscribed : : how to get people lining up to do business with you /
by: Priestley

Essentials of CRM : a guide to customer relationship management
by: BERGERON
Published: (2002)

Managing services : using technology to create value
by: DAVIS
Published: (2003)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

How to succeed with people : remarkably easy ways to engage, influence and motivate almost anyone
by: McGee
Published: (2013)

Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)

Loyalty rules : how today's leaders build lasting relationships
by: REICHHELD
Published: (2001)

Just say yes! : extreme customer service....How to give it! How to get it!
by: NULMAN
Published: (2000)

Loyalty com : customer relationship management in the new era of internet marketing
by: NEWELL
Published: (2000)

The new age of innovation : driving co-created value through global networks
by: PRAHALAD
Published: (2008)

The inside advantage : the strategy that unlocks the hidden growth in your business
by: BLOOM
Published: (2008)

Customer experience management : a revolutionary approach to connecting with your customers
by: SCHMITT
Published: (2003)

How to make people like you in 90 seconds or less
by: BOOTHMAN
Published: (2008)