The office survival guide : surefire techniques for dealing with challenging people and situations - PUDER-York (New York : Mc Graw-Hill, 2006)
In The Office Survival Guide, clinical psychologist and executive coach Marilyn Puder-York offers practical solutions to the common problems that can ruin a career or simply make office life miserable. This book includes examples from real-life office that you can adapt to your situation and shows you how to "manage up" to problematic supervisors, "manage down" to difficult subordinates, and "manage across" to troublesome peers.
Keywords: Interpersonal relations; Organizational behavior; Psychology, Industrial