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| LEADER |
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| 005 |
20061109.0 |
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061011s2006 |
| 020 |
0 |
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|a 1591397839
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| 090 |
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|a 658.1554
|b REI
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| 100 |
1 |
0 |
|a REICHHELD
|h Fred
|
| 245 |
1 |
4 |
|a The ultimate question :
|b driving good profits and true growth
|c Fred Reichheld
|
| 260 |
0 |
0 |
|a Boston :
|b Harvard Business School Publishing ,
|c 2006
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| 300 |
|
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|a xi,211p. ;
|c 25cm.
|
| 504 |
0 |
0 |
|a "Finally-a book that demonstrates the connection between principled relationships and profitable growth! By shining a bright light on the distinction between good profits and bad, Fred Reichheld's The Ultimate Question will change the way we measure success."
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer loyalty
|
| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Employee loyalty
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| 650 |
0 |
0 |
|a Employee motivation
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| 650 |
0 |
0 |
|a Leadership
|
| 650 |
0 |
0 |
|a Success in business
|
| 999 |
|
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|a B000010745
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|