The art of constructive confrontation:how to achieve more accountability with less conflict - HOOVER (New Jersey : John Wiley and Sons, 2005)
"The Art of Constructive Confrontation is a clear and concise road map to making the all-important conversations between team leaders and team members happen. More than that, the constructive confrontation process keeps those conversations happening, keeps them consistent and constructive, keeps everybody accountable, and unleashes the leadership potential in everyone."
Keywords: Communication in personnel management; Conflict management; Interpersonal confrontation