| Physical Description: | xv,253p ; 26cm. |
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| Bibliography: | The book features dozens of reproducible forms that you can use "as is," or easily adapt to your organization's needs and processes. New examples cover fields that have changed most dramatically in the last two decades, such as technology and customer service. Clear, instructive examples from a variety of industries, plus two complete case studies, illustrate the power of Donald Kirkpatrick's approach to performance management. |
| ISBN: | 0814408761 |