Managing services : using technology to create value
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York :
McGraw-Hill ,
2003
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| Subjects: |
MARC
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| 090 | 0 | 0 | |a 658 |b DAV |
| 100 | 1 | 0 | |a DAVIS |h Mark M. |
| 245 | 1 | 0 | |a Managing services : |b using technology to create value |c Mark M. Davis |
| 260 | 0 | 0 | |a New York : |b McGraw-Hill , |c 2003 |
| 300 | |a vii,443p. ; |c 26cm. | ||
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Service industries |
| 650 | 0 | 0 | |a Value analysis |
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