Managing services using technology to create value Mark M. Davis

Managing services using technology to create value

Bibliographic Details
Main Author:	DAVIS
Published:	New York New York McGraw-Hill 2003 2003
Subjects:	Service industries Value analysis Customer relations

Similar Items

Value driven management how to create and maximize value over time for organizational success Randolph A. Pohlman and Gareth S. Gardiner
by: POHLMAN
Published: (New York Amacom 2000)

Uncommon service : how to win by putting customers at the core of your business Frances Frei, Anne Morriss.
by: Frei
Published: (Boston, Mass.: Harvard Business Review Press, 2012.)

Becoming a better value creator how to improve the company's bottom line - and your own Anjan V. Thakor
by: THAKOR
Published: (San Francisco Jossey-Bass 2000)

Lean solutions how companies and customers can create value and wealth together James P. Womack and Daniel T. Jones
by: WOMACK
Published: (London Simon & Schuster 2005)

Super service seven keys to delivering great customer service Jeff Gee, Val Gee
by: GEE
Published: (New York Mc Graw Hill 1999)

Super service : seven keys to delivering great customer service..even when ypu dont's feel like it!..even when they dont's deserve it! Val and Jeff Gee.
by: GEE
Published: (New York: McGraw-Hill, 2009.)

The handbook of world class customer service Randall Coleman
by: COLEMAN
Published: (Singapore Randall Coleman 2000)

The complete idiot's guide to great customer service by Ron Karr and Don Blohowiak.
by: KARR
Published: (New York: Alpha Books, 1997.)

The future of competition co-creating unique value with customer C.K. Prahalad, Venkat Ramaswamy
by: PRAHALAD
Published: (Boston Harvard Business School Press 2004)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization Robert L. Desatrick, Dennis H Detzel.
by: DESATRICK
Published: (San Francisco: Josey Bass Pub, 1993.)

Customer care how to create an effective customer focus Sarah Cook
by: COOK
Published: (London Kogan Page 2000)

Service strategy management moves for customer results Jacques Hororitz
by: HOROVITZ
Published: (Britain Pearson Education Limited 2000)

Dealing with demanding customers : how to turn complaints into opportunities David M.Martin.
by: MARTIN
Published: (London: Pitman Pub., 1994.)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization Sarah Cook.
by: COOK
Published: (London: Kogan Page, 1997.)

Service is front stage positioning services for value advantage James Teboul
by: TEBOUL
Published: (New York Palgrave Macmillan 2006)

The eight suns of Asian service practising outstanding customer service in Asia David Freemantle
by: FREEMANTLE
Published: (Singapore Prentice Hall 2003)

The customer service activity book 50 activities for inspiring exceptional service Darryl S. Doane
by: DOANE
Published: (New York AMACOM 2005)

Award winning customer service 101 ways to guarantee great performance Rence Evenson
by: EVENSON
Published: (New York Amacom 2007)

SERVICES Management edited by Bart Van Looy, Roland Van Dierdonck, Paul Gemmel
Published: (London Financial Times 1998)

The seven deadly skills of competing James Essinger & Helen Wylie
by: ESSINGER
Published: (London International Thomson 1999)

From values to action the four principles of values-based leadership Harry M. Jansen Kraemer Jr.
by: KRAEMER
Published: (San Francisco Jossey-Bass 2011)

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value James L Heskett, W.Earl Sasser and Leonard A. Schlesinger.
by: HESKETT
Published: (New York: The Free Press, 1997.)

What to say to a porcupine 20 humorous tales that get to the heart of Great Customer Service Richard s. Gallagher
by: GAL
Published: (New York AMACOM 2008)

Customer Service apractical approach Elaine K. Harris
by: HARRIS
Published: (New Jersey Prentice Hall 2007)

Managing quality customer service William B. Martin.
by: MARTIN
Published: (91p, 22cm.)

Winning the service game Benjamin Schneider and David E Bowen.
by: SCHNEIDER
Published: (Boston: Harvard Business School Press, 1995.)

The world of customer service Pattie Odgers
by: ODGERS
Published: (Ohio Thomson South-Western 2004)

The winner's attitude change how you deal with difficult people and get the best out of any situation Jeff Gee, Val Gee
by: GEE
Published: (New York McGraw-Hill 2006)

Customer service a practical approach Elaine K.Harris
by: HARRIS
Published: (Upper Saddle River,NJ Prentice Hall 2003)

The eva challenge implementing value-added change in an organization Joel M. Stern and John S. Shiely with Irwin Ross
by: STERN
Published: (New York John Wiley 2001)

Lean thinking : banish waste and create wealth in your corporation James P. Womack and Daniel T. Jones.
by: WOMACK
Published: (New York: Simon & Schuster, 1996.)

The customer service workbook Neville Lake & Kristin Hickey
by: LAKE
Published: (London Kogan Page 2002)

Integrity service treat your customers right, watch your business grow Ron Willingham
by: WILLINGHAM
Published: (New York Free Press 2005)

Beyond customer service : keeping customers for life Richard F. Gerson.
by: GERSON
Published: (California: Crisp Publications, 1992.)

COMMAND performance : the art of delivering quality service with a preface by John E Martin.
Published: (Boston: Harvard Business School Publishing, 1994.)

The value enterprise strategies for building a value-based organization John Donovan, Richard Tully, Brent Wortman
by: DONOVAN
Published: (Toronto Mc Graw Hill 1998)

Positively outrageous service how to delight and astound your customers and win them for life T. Scott Gross
by: GROSS
Published: (Chicago Dearborn Trade Pubs. 2004)

Pengurusan khidmat pelanggan petua & teknik Rahmat Ismail
by: RAHMAT Ismail
Published: (Kuala Lumpur Utusan Pub. 2002)

Total access giving customers what they want in an anytime, anywhere world Regis McKenna
by: MCKENNA
Published: (Boston Harvard Business School Press 2002)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon
by: INGHILLERI
Published: (New York AMACOM 2010)