The power of feedback : 35 priciples for tuning feedback from others into personal and professional change - FOLKMAN (New Jersey : John Wiley, 2006)
For business leaders and their organizations, as well as professionals in any industry, listening to and acting on feedback is the best and most effective way to become more competent, capable, and effective. In the Power of Feedback the author presents thirty-five principles that help people and organizations turn feedback into real, effective, and long-term change. He shows you how to determine which feedback instruments will work for you and how to make the best use of their results.
Keywords: Communication in the organizations; Feedback(Psychology)