APA (7th ed.) Citation

BRINKMAN. (2006). Love thy customer: Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers. McGraw Hill.

Chicago Style (17th ed.) Citation

BRINKMAN. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-please Customers. New York: McGraw Hill, 2006.

MLA (9th ed.) Citation

BRINKMAN. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-please Customers. McGraw Hill, 2006.

Warning: These citations may not always be 100% accurate.