APA (7th ed.) Citation

LUNTZ. (2007). Words That Work: It's not what you say, it's what people hear. Hyperion.

Chicago Style (17th ed.) Citation

LUNTZ. Words That Work: It's Not What You Say, It's What People Hear. New York: Hyperion, 2007.

MLA (9th ed.) Citation

LUNTZ. Words That Work: It's Not What You Say, It's What People Hear. Hyperion, 2007.