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|a Have you ever been annoyed by cell phone yakkers, line cutters, or movie chatterers? Fumes over how to respond to a noisy question? The author comes to the rescue in this concise, readable handbook devoted to the top 100 etiquette issues everyone wonders about. You'll learn how to politely say "no" to difficult requests, how to introduce someone if you've forgotten his or her name, how to perform damage control for e-mail bloopers, and countless other strategies for handling life's awkward moments.
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