Becoming a Conflict Competent Leader : how you and your Organization can manage conflict effectively - RUNDE; Flanagan (San Francisco : Jossey-Bass, 2007)
Becoming a Conflict Competent Leader combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. The authors show leaders how to implement constructive approaches to conflict while avoiding ones that lead to destructive outcomes. They also shows how to ensure that organizational structures support constructive approaches to conflict management and resolution.
Keywords: Conflict management -- Study & teaching; Interpersonal conflict -- Study & teaching; Leadership -- Psychological aspects -- Study & teaching