| Bibliography: | Even the most dedicated, technically propficient employee can be sabotaged by inadequate in terpersonal skills. This lack of empathy for the needs and desires of others, or emotional intelligence, is one of the main causes of poor performance in the workplace, even among otherwise gifted people. This book will show managers how to devekop emotional intellingence in their employees-and in themselves. With sample worksheets, exercises, and scripts for formal coaching interviews, this book will show you how to bring out the best in yourself and your employees.. |
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