151 Quick Ideas to deal with Difficult People - MASON (New Jersey : Career Press, 2007)
This book is the ultimate guide on how to face challenging employees and coworkers.The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you're likely to encounter at work and how best to deal with them.
Keywords: Conflict management; Personnel management; Problem Employees