Key Performances Indicator : developing implementing and using winning KPIs - PARMENTER (New Jersey : John Wiley & Sons, 2007)
This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy..and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvemment strategy.
Keywords: Organizational effectiveness; Performance standards; Performance technology