| Bibliography: | This highly successful text shows how performance thinking has a substantial impact on the management of public organizations, as government around the world use performance measurement (PM) to evaluate their products and services. But as indicators of success, how effective are these system? And how do these measuring tools impact not on productivity, but also on the professional quality of public service provisions? An informed and up-to-date analysis of this subject, this is an essential text for anyone studying performance management in the public sector. |
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